CURRENT SURGERY CHANGES DUE TO CORONAVIRUS
We have started to carry out more routine face to face appointments at the surgery. We still ask that you do not come to the surgery unless a GP or Nurse has specifically asked you to do so. Our main surgery door is open but the door to the waiting room remains closed.
As before we ask that you do not attend the surgery if you have any symptoms of coronavirus or someone you live with has/or has symptoms of coronavirus. If you have an appointment booked but start to experience coronavirus type symptoms we ask that you cancel and rearrange your appointment.
If a GP/Nurse has asked you to attend the surgery, you will:
- Need to come in through the main door and ring the doorbell.
- A member of staff will come to attend to you, they will ask who you are seeing and take you to the appropriate waiting area.
- When ringing the doorbell please be patient as staff maybe dealing with other enquiries on the telephones.
It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.
THESE MEASURES ARE FOR
Prescription request slips will NOT be taken in at the surgery until further notice. You will need to order medication via the telephone or online if you have access.
Ordering Medication via telephone.
Gables Patients: - Please telephone 01670 829889 or the dedication prescription line on 01670 823000. Your order will be processed in the usual way and sent to a chemist for you to collect.
Cambois Patients - Please telephone the Cambois surgery on 01670 823917 between 9am – 11:30am.
PLEASE NOTE: You do not need to order more than one month’s medication at a time.
Questions and Queries
Our telephone lines are still open, if you have any questions or further queries regarding the information above or anything else, please ring for further advice.
NOT CORONAVIRUS? – If you need help or advice NOT related to coronavirus:
You can still contact your GP, 111 online or call 111 for help. If you are told to go to hospital, you must go. We’ll give you the care you need. www.nhs.uk
- For health information and advice, use the NHS website
- For urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- For life-threatening emergencies, call 999 for an ambulance
Covid-19 Important Notice – How We Use Your Information
To enable us to ensure we can continue to provide safe and effective medical care for you during the coronavirus pandemic, we are working with other local Practices in the area to enable them to access your medical records under a ‘shared admin’ function on the clinical system.
This means that if any Practice is not able to see their patients during the pandemic then another Practice will be able to support your medical needs.
The Practices who we are working with are:
- Guidepost Medical Group
- Laburnum Primary Care Centre
- Seaton Park Medical Group
- The Gables Medical Group
CORONAVIRUS, USEFUL INFORMATION AND LINKS
Both the nhs.uk website and the gov.uk website provide a multitude of advice and information regarding coronavirus and some useful links regarding coronavirus and other aspects of our lives such as mental wellbeing, work, housing and education.
General Advice for everyone can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/
or at : https://www.gov.uk/coronavirus
What is coronavirus (COVID)
Also known as: SARS-CoV-2, 2019 Novel Coronavirus, nCov
- COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
- Symptoms of coronavirus (COVID-19) are a cough, a high temperature and shortness of breath.
- Simple measures like washing your hands often with soap and water can help stop viruses like coronavirus (COVID-19) spreading.
- There’s no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover.
Coronavirus – Easy Read Information - Covid-19 Easy Read version
Symptoms - What should I do if I think I have symptoms.
The most common symptoms of coronavirus (COVID-19) are
a recent onset of a new continuous cough and/or high temperature.
- If you have these symptoms, however mild, stay at home and do not leave your house for 7 days from when your symptoms started (if you live alone), or 14 days (if you live with someone who has symptoms).
- You do not need to call NHS 111 to go into self-isolation.
- If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online.
- If you have no internet access, you should call NHS 111.
- For a medical emergency dial 999.
For more information visit: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms-and-what-to-do/
Fitnotes / isolation notes - If you or someone you live with have symptoms –
Do not ask your GP for a fit note if you are off work because of coronavirus or you live with someone who has symptoms of coronavirus. Instead you can get an isolation note to send to your employer as proof you need to stay at home.
To find out more click: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
What is self-isolation?
Self-isolation helps stop coronavirus spreading, do not leave your home if you have symptoms of coronavirus (COVID-19) or live with someone who does. This is called self-isolation.
If you are self-isolating, you must:
- Not leave your home for any reason – if you need food or medicine, order them by phone or online, or ask someone else to drop them off at your home
- Not have visitors, such as friends and family, in your home.
- You can use your garden, if you have one. Any exercise should be taken at home.
For further information on self-isolating if you or someone you love with has symptoms visit: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
This includes information regarding:
- How long to self-isolate
- If you live with someone with symptoms
- After self-isolation
- How to get an isolation note to give to your employer
- How to help the NHS respond to coronavirus
- If you have symptoms and live with a vulnerable person
- How to reduce the spread of infection in your home
- Treating coronavirus symptoms at home
- What to do if you need medical help while self-isolating
Social Distancing - information taken from www.gov.uk Guidance on social distancing for everyone.
Social distancing measures are steps you can take to reduce social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).
They are to:
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home, where possible. Your employer should support you to do this.
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces where people gather together.
- Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
- Everyone should be trying to follow these measures as much as is practicable.
For further information on social distancing Click: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults#contents
Staying at home and shielding, what is shielding and who should be shielding? – information taken from www.gov.uk
You’re strongly advised to stay at home at all times and avoid any face-to-face contact if you’re clinically extremely vulnerable to protect yourself. This is called ‘shielding’.
- Do not leave your house.
- Do not attend any gatherings. This includes gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.
- Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough.
- The Government is currently advising people to shield until the end of June and is regularly monitoring this position.
Who is clinically extremely vulnerable?
For a list of those expert doctors in England have identified as extremely vulnerable please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
Some people who are at the highest risk of complications and morbidity if they were to catch coronavirus were identified by NHS England and sent shielding letters, these are the patients classed as clinically extremely vulnerable, (the list of conditions is available on the above link under who is classed as extremely vulnerable). If you have a medical condition which you feel makes you extremely vulnerable to coronavirus (COVID-19) and DID NOT receive a letter from:
- NHS England,
- Your GP, or
- Hospital clinician
but believe you are eligible; you can register following the self-registration link below. This will take you to relevant gov.uk webpage and, following the instructions, you can inform them whether you need support.
Please note you can register yourself or on behalf on someone else.
Link for self-registration:https://www.gov.uk/coronavirus-extremely-vulnerable
Once you have registered successfully please contact your GP or hospital clinician to inform them that you qualify so they can amend their records accordingly.
Further information and links on this page include:
- Who is ‘clinically extremely vulnerable’?
- Staying at home and shielding
- Handwashing & respiratory hygiene
- Registering for support
- Help with food & medicines if you are shielding
- Getting your prescriptions
- Visits from essential carers
- If your main carer becomes ill
- Living with other people
- If you do not want to be shielded
- Symptoms of coronavirus
- If you develop symptoms
- Hospital & GP appointments if you’re shielding
- Looking after your mental wellbeing
- Staying mentally and physically active
- Staying connected with family and friends
- Unpaid carers who provide care for someone who is extremely vulnerable
- People living in long-term care facilities for the elderly or people with special needs
- Parents and schools with clinically extremely vulnerable children
Coronavirus in children –
For more information regarding children and coronavirus you can visit: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-children/
This page includes information and further links re:
- What to do if your child has symptoms of coronavirus
- What to do if your child seems very unwell
- When to call 111, your GP surgery or 999
Are u struggling because of coronavirus?
If you are struggling because of coronavirus you can find out what help you can access by visiting: https://www.gov.uk/find-coronavirus-support
This includes further links to finding information about:
- Feeling unsafe
- Going in to work
- Paying bills or being unemployed
- Getting food
- Having somewhere to live
- Mental health and wellbeing
Mental health information
Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak.
Please Click > https://www.nhs.uk/oneyou/every-mind-matters
Questions and Answers - What can and can’t I do?
There are so many questions out there as to what people can and can’t do, for more information you may find the following link useful: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
Northumberland County Council have an information hub dedicated to coronavirus and how it is affecting services in our area,
This includes advice about:
- What council services are affected
- How can I get help?
- How can I help others?
- Concern for someone’s welfare
- Information about schools
- Support for businesses
To visit this webpage please click > https://www.northumberland.gov.uk/coronavirus.aspx
They have also produced a newsletter, to view please click > https://www.northumberland.gov.uk/coronavirus/Northumberland-News.aspx#northumberlandnews
Employees, benefit claimants and businesses
Further advice and support for Employees, benefit claimants and businesses can be found at the following web address: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses
Websites used in this information sheet & for more information please visit:
https://www.nhs.uk/coronavirus - includes information and further links re:
- Help the NHS respond to coronavirus
- Stay at home to stop coronavirus spreading
- How to stop infection spreading
- Looking after your wellbeing
- Advice on mental health while you're staying at home:
- What to do if you need medical help
- Pregnancy advice
- Volunteer to help the NHS
- More advice about staying at home
https://www.gov.uk/coronavirus - includes information and further links re:
- Protecting yourself and others
- Health and Wellbeing
- Work, financial support & money
- Business & self-employed people
- Education and childcare
- Housing and accommodation
- Driving & transport in the UK
- International travel and immigration
- Volunteering and offering help
- Healthcare workers, carers and care settings
- Coronavirus cases in the UK
Information correct as of – 06.07.20