Medical Photography: Sending photos / Images to your GP
Over the past couple of years we have seen an increased use of telephone appointments and online consultations such as e-consultation being offered by the surgery. In conjunction with these new consultations, we have seen an increase in the use of photography to help when assessing and diagnosing a problem.
To protect both our patients and our team, we adhere to strict guidelines about the request, receipt, and storage of any images we ask you to send us.
All staff are advised to provide adequate explanation to the purpose & benefit of sending in a photograph to the patient. This must consider the age and/or capacity of the patient. Before any images can be received the patient or parent/carer must give their full consent.
We use Accurx (texting service) for receiving photographs. If you are asked to send in an image you will receive a text message with a link which also asks you to confirm your consent. Once received your images will be saved securely in your medical record.
Please do not send in any images without being expressly asked to do so. Clinicians will generally be the ones who request this but on occasion you may be asked to provide a photograph by the reception team to help give the clinician more information before they ring you. An example of this maybe if you ring to speak to a GP because you have a rash, the reception team may ask you to also send in a photograph to help the GP when assessing your problem/area of concern.
It’s important to note that by law, we cannot receive any images of sensitive areas of any patients under the age of 18. For patients over the age of 18, the law is different, and images can be sent. However, we would usually agree a different method of consultation for reviewing sensitive areas and would not ask for an image.
Any images sent without express permission or that exceed permission given may be deleted and subject to further action.